SHIPPING & REFUNDS
SHIPPING POLICY
We cannot be held liable for any damages to items once they leave our premises. We receive an email confirmation of all delivered postal bakes. Any type of damage from postage will need to be dealt with by the delivery provider.
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If you collect your order from us, we cannot be held liable for any damages to the cake or products once they have left our premises. When you collect your item, please ensure that your vehicle has a flat surface and is clean and tidy, and at a cool temperature, especially for buttercream cakes and cupcakes. Our cakes can be very fragile, so we advise to drive slowly and ensure that your cake cannot move around in the vehicle.
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We will always endeavour to deliver within the given time slot, however as we use a third party delivery service, delivery timings can not be guaranteed. Refunds will not be given for delayed deliveries and any delivery complaints will be forwarded to our delivery service provider.
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REFUND POLICY
As a company policy, we do not offer refunds for our products. If your order arrives damaged or you have a concern with your order, then please get in touch with us through info@littlemorebakery.com within 24 hours of your collected/delivered item(s) with the concern and photographic evidence of issues. It is then at our discretion whether you are offered a percentage off of your next order, partial money back, or store credit to be used against a future purchase with us.
Please note, as taste and texture are subjective, we would not offer credit, money back, or a percentage off for these as reasons. We also cannot take any responsibility for damage through transport, as this is out of our hands. However, we will ensure we can come to a reasonable satisfied outcome.